It would be a great assistance for our call center if E-Mail Address, Phone Number and Name Entries could be enhanced with an auto-complete feature. This would me a MAJOR feature for our call center that would go a LONG way in convincing my company to purchase this software. Is there any anticipation of this becoming a feature anytime soon? The promise of a soon-to-be release of such a feature would also go a long way to convincing my company in purchasing this software.
1) Begin typing a customer E-Mail address, drop-down appears showing all addresses that match as you type.
2) Once an entry is completed, the phone number and name fields auto populate based on the E-Mail selected/entered.
It would be beneficial to have this feature also work for each alternate scenario:
1) Entering/Selecting phone number auto populates E-Mail & Name
2) Entering/Selecting name auto populates E-Mail & Phone Number