Hit ENTER after each Tag to add it to your post; Numbers in parentheses represent the Tag's usage.
What is the best practice on setting up a transfer notification when a ticket is transferred from a primary group to a secondary group?
To further explain:
Within a single group we have multiple agents.
We could have 1 agent set up as the primary and then 2 other agents set up as secondary for escalation purposes
How would we create a ticket notification so that the primary group can escalate to the secondary group?