Recent News

SmarterTools announces the release of SmarterTrack 3.6.3411. Highlights of the SmarterTrack 3.6.3411 release include:

- CHANGED: Tickets that are replied to using the send and transfer method now include any transfer notes above the response - FIXED: WhosOn chat invitations now work with all foreign characters - FIXED: The queries that reindex the search tokens in the system no longer run slowly - FIXED: The Live Chat queue page now displays information about active Live Chats in the...

SmarterTools announces the release of SmarterMail 5.5.3362. This release addresses a potential issue with the Blackberry Internet service and includes the following improvements:

- FIXED: Add To Outlook connections will no longer be lost under heavy usage - FIXED: Adjustments to IMAP timing to accommodate BIS connections

To access this latest version, visit the SmarterMail Download page.

If you have any questions about the SmarterMail 5.5.3362 release, contact us at...

SmarterTools announces the release of SmarterTrack 3.6.3355. Highlights of the SmarterTrack 3.6.3355 release include:

- ADDED: All preview panes now show a default message when nothing has been selected. - CHANGED: The Live Chat window in the management interface will now automatically close when it is transferred to another agent. - CHANGED: The transfer window is now larger to accommodate a larger text area. - EFFICIENCY: All Live Chat advanced searches now operate approximately 10...

SmarterTools announces the release of SmarterMail 5.5.3348. Highlights of the SmarterMail 5.5.3348 release include:

- ADDED: Added a new Web service to svcDomainAdmin.asmx, GetDomainCounts, which will return the number of users, aliases, and mailing lists for a domain. - ADDED: Added a new Web service to svcUserAdmin.asmx, GetUserQuotas, which will return a list of users and their current/max disk space usage. - FIXED: Corrected a delivery exception that could occur during routing to a...

SmarterTools announces the release of SmarterStats 4.0.3322. The SmarterStats 4.0.3322 release includes the following improvement:

- FIXED: Corrected an error that prevented users from viewing geographic reports

To access this latest version, visit the SmarterStats Download page.

If you have any questions about the SmarterStats 4.0.3322 release, contact us at: sales@smartertools.com

Thank you for using SmarterTools products!

SmarterTools announces the release of SmarterMail 5.5.3317. The SmarterMail 5.5.3317 release includes the following improvement:

- FIXED: SmarterMail Lite in conjunction with Active Directory lookup could cause slowness on some systems.

To access this latest version, visit the SmarterMail Download page.

If you have any questions about the SmarterMail 5.5.3317 release, contact us at: sales@smartertools.com

Thank you for using SmarterTools products!

SmarterTools announces the release of SmarterMail 5.5.3316. The SmarterMail 5.5.3316 release includes the following improvement:

- FIXED: The preview pane will no longer display a 404 error when viewing an empty folder.

To access this latest version, visit the SmarterMail Download page.

If you have any questions about the SmarterMail 5.5.3316 release, contact us at: sales@smartertools.com

Thank you for using SmarterTools products!

SmarterTools announces the release of SmarterMail 5.5.3315. Because this release significantly enhances the performance of SmarterMail, further improves stability in high-volume environments, and improves the overall user experience, SmarterTools highly encourages users to install this update.

The SmarterMail 5.5.3315 release includes the following new features and improvements:

- ADDED: Added additional detailed logging to the delivery log regarding DNS failures. - ADDED: Print...

SmarterTools announces the release of SmarterStats 4.0.3310. Highlights of the SmarterStats 4.0.3310 release include:

- FIXED: Corrected an issue where importing large sets of logs could cause an error that would severely slow down the import process. - FIXED: Corrected an issue where the wrong set of fields were displayed on custom reports for certain selected reports. - FIXED: Exported reports can now be opened with Windows zip. - FIXED: Exported reports no longer show a WBR HTML tag...

SmarterTools announces the release of SmarterTrack 3.6.3309. Highlights of the SmarterTrack 3.6.3309 release include:

- ADDED: If one or more areas of the portal require a verified email address, system will now show a message on the Portal homepage with a quick link to re-send the verification email. - ADDED: New option added to Ticket Settings that hides tickets in the Portal that were created via email, allowing for separation if two accounts may use the same email address. - ADDED:...