Recent News

As part of our commitment to provide exceptional service to our customers, SmarterTools will be conducting scheduled maintenance after regular business hours on the following date:

July 18

- Purpose: SmarterTools will be making improvements to network infrastructure. - Duration: 11 a.m. to 2 p.m. Arizona time (GMT-7). - Affected Access: The SmarterTools Web site, Web services, account management, and the SmarterTools Portal will be unavailable at this time.

We appreciate your...

SmarterTools announces the release of SmarterTrack 4.0.3483. Highlights of the SmarterTrack 4.0.3483 release include:

- ADDED: A new Web service method for GetTicketURL in Services/svcTickets.asmx - ADDED: A general setting for customizing which file extensions are acceptable in the document manager - ADDED: Updated browser detection routines for new platforms in WhosOn and Live Chats - ADDED: A WhosOn setting for customizing the callback interval for website and portal visitors -...

SmarterTools announces the release of SmarterStats 4.0.3476. Highlights of the SmarterStats 4.0.3476 release include:

- ADDED: AddSite2, AddSiteWithFTP2 and UpdateSite2 Web service functions take the new TimeZoneIndex field introduced in a minor update to version 3. These replace the AddSite, AddSiteWithFTP and UpdateSite Web service functions that take the old TimeZoneID field. - CHANGED: Columns in query string-related data mining reports were renamed from "Visits" to "Page Views." -...

SmarterTools is proud to announce the BETA release for SmarterMail 6.x. New features planned for SmarterMail 6.x include antispam enhancements, mailing lists, archiving, an add-on licensing system for Microsoft Exchange ActiveSync and Commtouch Anti-Spam, and more. For a full list of planned features, visit the SmarterMail 6.x sneak preview page.

Unlike previous BETAs, the SmarterMail 6.x BETA will require a trial license key to operate. BETA license keys are set to expire on a fixed...

SmarterTools announces the release of SmarterTrack 4.0.3435. Highlights of the SmarterTrack 4.0.3435 release include:

- ADDED: A Reply All button for Tickets - ADDED: The ability for WhosOn to report to multiple servers for the same Web site - CHANGED: The Auto-Logout field for agent group settings is now configurable by minutes - CHANGED: The customer's avatar and name no longer display as related items in the Communication tab of a Ticket - EFFICIENCY: Active, waiting, and closed...

As part of our commitment to provide exceptional service to our customers, SmarterTools will be conducting scheduled maintenance after regular business hours on the following dates:

May 28

- Purpose: SmarterTools will be making improvements to network infrastructure. - Duration: 9 p.m. to midnight Arizona time (GMT-7). - Affected Access: There may be intermittent downtime that will affect the SmarterTools Web site, Web services, account management, and Portal.

May 30

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The SmarterTools offices will be closed May 25 in observance of Memorial Day. Any sales or support Tickets submitted over the holiday weekend will be responded to during normal business hours on May 26.

Thank you for using SmarterTools products!

As part of our commitment to provide exceptional service to our customers, SmarterTools will be conducting scheduled maintenance May 23, 2009.

- Purpose: SmarterTools will be making improvements to network infrastructure. - Duration: 9 p.m. to midnight Arizona time (GMT-7). - Affected Access: There may be intermittent downtime that will affect the SmarterTools Web site, Web services, account management, and the Portal.

We appreciate your patience and apologize for any inconvenience...

As part of our commitment to provide exceptional service to our customers, SmarterTools has updated the Account Management section of the SmarterTools Portal. These improvements reflect the look and the feel of the SmarterTools Portal, making it easier to navigate and change account details while giving customers access to additional account information in preparation for the release of upcoming products and hosted services.

Use the improved Account Management area to:

- View and pay...

SmarterTools is proud to announce the release of SmarterTrack 4.x. New features of the customer service software include:

- Installed software or service - Enhanced Ticket management - Brand support - Expanded Live Chat - Integrated survey system - Agent Instant messaging - Get Assistance and agent chat rooms - Multi-language support for more than 60 different languages and dialects - Real-time translation of Live Chats - Expanded WhosOn visitor tracking - Performance...