Notifications - Android

Problem reported by Cris Mead - 11/4/2025 at 5:45 AM

Resolved

I'm wondering if it's a feature or a bug, but my SmarterTrack on Android (Galaxy S23Ultra, and Galaxy A50) doesn't do any notifications

We use email and imap to create tickets, no one uses the portal.

5 Replies

Reply to Thread

Derek Curtis Replied

11/5/2025 at 7:31 AM

Employee Post Marked As Resolution

Any notification that prompts a browser notification is pushed automatically to the mobile app. For example, when a new live chat comes in.

For things that do not initiate a browser notification, there are a couple of Event Actions that can be used to push a notification to the mobile app. One is for notifying the assigned agent, and another is available for group notifications.

Derek Curtis COO SmarterTools Inc. www.smartertools.com

Cris Mead Replied

11/6/2025 at 9:09 AM

That did work "Event action" "Notify Assigned Agent / group in SmarterTrack App (once per item)"
Also Chat's notification worked out-of-the-box (no event needed)

So new tickets are do not notify on the Apps without the Event/Actions?

Cris Mead Replied

11/6/2025 at 9:10 AM

... Hmm, Also, I can not mark your post as Resolution

Derek Curtis Replied

11/6/2025 at 9:36 AM

Employee Post

No, as new tickets don't initiate a browser notification, the Event would be necessary if you want to receive notifications in app. Odd about the "Mark as resolution" not working -- do you not see the option or did it just not work?

Derek Curtis COO SmarterTools Inc. www.smartertools.com

Cem Alacayir Replied

11/8/2025 at 2:46 AM

FYI, I also observed the issue " I can not mark your post as Resolution" , here is a screenshot:

The server call returns HTTP 401.

Back to Community Threads

Please leave this box unchecked

Reply to Thread

Enter the verification text