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SmarterMail build 9049 and earlier: Timestamp of mails retrieved by POP and IMAP isn't original received timestamp
Problem reported by Stefan Mössner - 10/16/2024 at 10:48 PM
Submitted
Hi all,

when retrieving mails by POP and IMAP the mails get the timestamp of the retrieval instead of the original received timestamp of the mail.

This happens with SmarterMail build 9049 but I saw this behavior also with earlier builds 90xx.

Kind Regards

12 Replies

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Sabatino Replied
I did some testing with my 9049 and didn't detect this problem.
The time of the recovered message is correct.

Tried with
Emclient and imap
Samsung Email App (Android)
Sabatino Traini Chief Information Officer Genial s.r.l. Martinsicuro - Italy
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Stefan Mössner Replied
I'm using webmail of SmarterMail only. I had an issue today with retrieving the mails by POP from my external mail provider. After restarting the mail server service the mails were retrieved but got the timestamp of the retrieval and not the timestamp of the original received moment. There ware mails I received originally yesterday or by night and all showed the timestamp of the retrieval in webmail.

The same behavior I see, when I retrieve mails by IMAP.
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CLEBER SAAD Replied
@stefan, what's the language of your SO and account?

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Stefan Mössner Replied
What do you mean with SO? Language is German.
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Stefan Mössner Replied
What do you mean with SO? Language is German.
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CLEBER SAAD Replied
Sorry, SO = OS (operation system).
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Stefan Mössner Replied
OS: Windows 10 22H2 with newest patches, but no preview patches, German

I hadn't this issue before. It came with one of the newer 90xx builds.
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CLEBER SAAD Replied
Try to open a ticket with ST
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Stefan Mössner Replied
I'm using the free edition. So I'm not allowed to open a ticket.
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Stefan Mössner Replied
SmarterTools, please check this behavior. It's not OK when SmarterMail changes the timestamp of the messages.

And it didn't this until some releases ago.
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Stefan Mössner Replied
SmarterTools, this issue is still not resolved.
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Stefan Mössner Replied
SmarterTools, this issue is still not resolved. When will this be fixed?

Thank you and I wish you all a merry christmas and a happy new year.

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