Configure Outlook 2007 IMAP or POP Account

This article applies to recent versions of SmarterMail. View articles for SmarterMail 15.x and earlier.

For messages, users should set up an account within Outlook using either IMAP or POP3.

IMAP is a protocol that keeps all messages and folders on the server. In addition, IMAP idle is an optional feature of the IMAP protocol that pushes all new messages to Outlook as they are received by the mail server. Unlike POP, IMAP offers two-way communication between your SmarterMail mailbox and your email client(s). This means when you log in to the SmarterMail Web interface, actions you performed on email clients and mobile devices will automatically appear in the Web interface (and vice versa).

With POP3, your mail is saved in a mailbox on the remote server until you check your mail. When you check your mail, all of the mail is downloaded to your computer and is no longer maintained on the server. If you use POP3 and are traveling or check your mail from multiple locations, you will not be able to view any of your old mail because the messages only exist on the computer on which you originally received your mail. NOTE: If you have enabled Outlook to keep messages on the server, you will be able to access your messages and folders from any computer via the SmarterMail Web interface or your mobile device.

Follow these steps to create an Outlook 2007 POP3 or IMAP account:

  1. In Outlook, go to Tools and Account Settings. Below the Email tab click New.
  2. Choose the email service you wish to configure: POP3 or IMAP.
  3. Select the manually configure server settings or additional server types check box. This will automatically enter in all of the required fields.
  4. Click Next.
  5. Click the Internet Email bubble.
  6. Click Next.
  7. Enter the following information:
    • Your Name: This is the display you want to use, such as Joe Smith.
    • Email Address: This is your full email address, such as
    • Incoming Server: Contact your ISP or hosting company for this setting. It will be something like
    • Outgoing Mail Server: Contact your ISP or hosting company for this setting. It will be something like
    • Username: This is your full email address, such as
    • Password: This is your email account password.
  8. If your mail server requires SMTP authentication, follow these steps. If you are not sure if your mail server requires SMTP authentication, please contact your hosting company or ISP.
    • Click More Settings.
    • Navigate to the Outgoing Server tab
    • Select the My Outgoing Server requires SMTP Authentication checkbox.
    • Click OK.
  9. Click Next.
  10. Click Finish.


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When I create an imap account in Office2007 it creates a second set of folders to manage the mail rather than using the existing personal folders. I can send and receive mail but it is very difficult to delete messages. Get a strikeout through the message but it remains in the folder! Any thoughts most welcome.
David Brusiee (1/5/2018 at 11:20 AM)
Hi David. I'm not personally familiar with Outlook 2007, but I may be able to help. When you say they emails aren't being added to the existing personal folders... What folders are you referring to? Does Outlook 2007 have an "All Accounts" section, like newer versions do? As far as I understand, each account that's configured within Outlook will be separated by account. That said, some email clients will create duplicate folders to be used instead, but they sometimes allow you to map those to the folders coming from your mail account. For example, when you connect an account to Mac Mail, it will use its own Sent Messages folder for emails sent from Mac Mail, however, you can map that to use SmarterMail's Sent Items folder instead.

For deleting messages, are you deleting the message in Outlook and it just strikes out the message, rather than removing it?

Andrea Free (1/9/2018 at 3:59 PM)