Is there an official channel for bug reports, questions, and comments?
Question asked by Patrick Jeski - 5/6/2024 at 2:26 PM
This is the first SmarterMail beta I’ve participated in. So I’m a little unfamiliar with the process. But it seems to me there isn’t a formal process. SmarterTools makes SmarterTrack, and has a ticket system, but neither seems to be in play. Bug reports are anecdotal comments in threads and response from SmarterTools seems a little random and arbitrary. Maybe it’s just that I’m doing it wrong. 

Is there a plan for scheduling beta releases? Have release notes come out yet? (I recall they were planned). Can / should we submit tickets if we find something that seems particularly important?

In any case, I have two servers running on VMs, one running with SmarterMail’s built in web server, and the other running NGINX. The first one only gets an A on ssllabs, an HSTS issue that SmarterTools is on. The nginx install does get an A+. But I haven’t set up certbot for that one yet. I’m not sure if automatic certificates will work with nginx, but I’m currently using CTW on a windows machine with CTW’s nginx deployment to a remote server. Not working so good yet. 

But really my biggest problem so far is training myself to pronounce nginx as “engine-x” instead of “n-jinx”, which is how I first heard it in my head. 

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Zach Sylvester Replied
Employee Post Marked As Answer
Hey Patrick, 

Thank you for reaching out regarding this question. We are very flexible in how we handle issues. If you find an issue feel free to open a support ticket or a community post. We are looking for feedback and we want to fix all the bugs that we can during this beta phase. That being said though while we are active in the community tickets have our primary focus. So for the fastest results, you should open a ticket. Regarding the release notes. We will have those finalized when we publish the production version. I also used to call it n-jinx 😅but then I started watching YouTube videos instead of only reading documentation and I realized that my pronunciation was wrong lol. 

Let me know if this helps. 

Thank you, 

Zach Sylvester System/Network Administrator SmarterTools Inc. (877) 357-6278 www.smartertools.com
Patrick Jeski Replied
Thanks. Tomorrow I’ll cruse through my posts and find any reports/questions that I’m not sure have been noticed, and digest them into a ticket. 

This beta seems surprisingly quiet compared to others I’ve participated in. 
Patrick Jeski Replied
Well, I'm not sure who liked my reply above, but don't do this, SmarterTools apparently has a policy of one issue per ticket, so don't "digest" issues into a single ticket. You won't be happy with the result.
Ron Raley Replied
20+ years with SmarterMail. Happy with their management and processes.

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