Issue when replying a ticket (web page freezing)

Problem reported by Emanuele Tomasi - 8/8/2023 at 12:21 AM

Resolved

Hi,

I have an issue with one ticket (to 10 email addresses and 3 .cc email addresses), If I reply the page freeze and the system doesn't send the email, there is a limit for email addresses?

2 Replies

Reply to Thread

Kyle Kerst Replied

8/8/2023 at 9:45 AM

Employee Post Marked As Resolution

There is no limitation to the number of email addresses that I am aware of, or not one that would trigger with this few number of addresses. Can I have you try to open the Developer Tools>Console for that window before you hit reply to see if any errors are shown there? Thanks!

Kyle Kerst Acting IT Manager SmarterTools Inc. www.smartertools.com