Adding a ressource with ÆØÅ in the name fucks everyones calendar. Nobody in the domain can see the shared calendars until the ressource is removed
Problem reported by Brian Bjerring-Jensen - 5/3/2023 at 9:46 AM
As the title states....

When I add a ressource with the letters ÆØÅ in it, then nobody can see the shared calendars in outlook.

Remove the resource and everything is fine.
Is anybody actually able of adding a shared ressource and see it in outlook??
Even if I remove the ÆØÅ I cant click on it and see the calendar for the ressource??

2 Replies

Reply to Thread
Andrea Free Replied
Employee Post
Hello Brian,

The developers informed me that domain resources should not be allowed to contain these special characters. At this time, SmarterMail does not have support for international characters in usernames. And because the domain conference room and equipment resources utilize an email address for the scheduling, these special characters should have been prevented when the resource was created. 

They have modified this behavior in the upcoming build. Going forward, you won't be able to create a conference room or equipment resource that contains special characters. And if an existing resource on an older build already contains these characters, we will convert the email alias to non-international characters upon upgrade. 

These changes will be available in our next release. 

Andrea Free
SmarterTools Inc.


Brian Bjerring-Jensen Replied
Adding Moedelokale without ÆØÅ and I cant click on shared calendars. Nothing works.
I can reproduce it every time.
The implementation of shared ressources just doesnt work.
You are more than welcome to have a look via a Teamviewer so you can watch it live.
Otherwise we can setup a teams meeting with your dev's so they can enjoy the shared screen.
This ticketnr is related.


Reply to Thread