I currently have several brands setup. Brand A has the following departments: Support, Sales, General. Brand B has the following departments: Support, Sales, General. When going into Settings > Email > POP and adding a new POP email, it becomes impossible to tell which "Support" department I'm assigning the email address to.
The same issue persists when I'm looking at the department list under the Ticket view.
A workaround is just prefixing each department with the brand name, but it looks clunky to me.
Another example is within Knowledge Base and News. For example, when looking at a KB article, at the top I see this:
What payment methods do you accept?
Public / English / Unassigned / This article has not received any votes
Billing
Last Modified By: Travis Newton on 4/14/2022 at 11:45 AM
It would be helpful to identify the brand that this article belongs to because the categories are all shared between brands, but I have a few different articles in the same category that are brand-specific (such as specific URLs, screenshots, etc.).
For instance, I would probably like to see it like this, as an example:
What payment methods do you accept?
Public / English / Unassigned / This article has not received any votes
Brand A / Billing
Last Modified By: Travis Newton on 4/14/2022 at 11:45 AM
The same suggestion would also be helpful in News.