Ticket notifications from other queues
Problem reported by Emanuele Tomasi - 3/2/2022 at 9:44 AM

after the last upgrade to Build 8075 (Feb 9, 2022), we saw that many users with active ticket notifications receive ticket notifications from other queues where they don't have access.

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Kyle Kerst Replied
Employee Post
@Emanuele: Do the affected agents have administrator or manager status? Managers will see tickets for the entirety of the groups and you can find more information about the role differences here: 

Kyle Kerst System/Network Administrator SmarterTools Inc. (877) 357-6278 www.smartertools.com

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