Back to Community Threads
2
Can't View Tickets in Management Interface
Problem reported by Chris King - 12/2/2020 at 8:52 AM
Resolved
Has anyone else had an issue viewing a ticket in the management interface? We just upgraded to build 7619. When we click a ticket in the management interface, we get the "There was an issue that caused this page to malfunction". It also triggers an event in the Application log:

Event code: 3007
Event message: A compilation error has occurred.
Event time: 12/2/2020 9:47:53 AM
Event time (UTC): 12/2/2020 3:47:53 PM
Event ID: a0e46b582d5244cb977c4813b12259dc
Event sequence: 95
Event occurrence: 2
Event detail code: 0 

Any ideas?

1 Reply

Reply to Thread
1
Chris King Replied
12/2/2020 at 9:29 AM
Marked As Resolution
FYI, we had some old DLLs from the previous install in the bin folder. Deleting those cleared up that error.
Back to Community Threads

Reply to Thread

Related Knowledge Base Articles

SmarterTrack/WHMCS Addon ModuleUtilities and Conversion Tools
Create Ticket Based EventsSmarterTrack > Events
Respond to Tickets From an Email ClientSmarterTrack > Installation and Configuration
Tickets Stuck in the QueueSmarterTrack > Troubleshooting
Monitor an Agent's Active Groups and WorkloadSmarterTrack > Installation and Configuration