Live Chat status showing offline

Hi,

Right now more than 10 operators are online with available status but live chat status/icon still shows offline. I have look all document and our setting is perfectly fine. This option is uncheck too "Disallow new chats outside of business hours "

No changes in the system and it was working fine for weeks not sure what's wrong with ST live chat.

Tahir Replied

9/22/2020 at 1:50 AM

Marked As Resolution

Well I found the problem, using my account (admin) >> Dashboard >> Group Dashboard >>>> Here no user was showing active in Live Chat group. so I have to add them on same screen.

This is confusing though no changes were made at our end and in department these agents was added in Live Chat group.

Fred Hung Replied

2/12/2021 at 4:49 AM

We have experienced the same thing a couple of times now...agents are logged on, but Live Chat shows offline..we must manually enable Live Chat for users even though they are set to automatically take Live Chats when logging on...

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