Exceptions in Mailbox Importing LOG (SM 7445 and earlier)

Question asked by Gabriele Maoret - SERSIS - 5/21/2020 at 2:56 AM

Unanswered

Question: During the tests of migration from Exchange of personal mailboxes (using the specific Connectivity tool -> Maibox Migration -> Microsoft Exchange of SM WebMail), in the Mailbox Importing logs these exceptions appear:

[2020.05.21] 09:43:54.064 [Exchange] [gmaoret@smartermail.sersis.com] ServerBusyException while fetching mail folder F-SECURE.

[2020.05.21] 09:57:31.095 [Exchange] [gmaoret@smartermail.sersis.com] ServerBusyException while fetching mail folder IN.

[2020.05.21] 10:01:31.182 [Exchange] [gmaoret@smartermail.sersis.com] ServerBusyException while fetching mail folder IN.

[2020.05.21] 10:36:11.373 [Exchange] [gmaoret@smartermail.sersis.com] ServerBusyException while fetching mail folder Inbox.

[2020.05.21] 10:40:11.540 [Exchange] [gmaoret@smartermail.sersis.com] ServerBusyException while fetching mail folder Inbox.

[2020.05.21] 11:16:31.041 [Exchange] [gmaoret@smartermail.sersis.com] ServerBusyException while fetching mail folder Junk E-mail.

[2020.05.21] 11:20:31.221 [Exchange] [gmaoret@smartermail.sersis.com] ServerBusyException while fetching mail folder Junk E-mail.

Are they exceptions that lead to some malfunction or can they be ignored?

It seems to me that the migration was successful, but I have not yet checked all the data and therefore I am not sure ...

Gabriele Maoret - Head of SysAdmins at SERSIS

Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)

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Andrew Barker Replied

5/22/2020 at 7:14 AM

Employee Post

A ServerBusyException indicates that the server SmarterMail was pulling information from was too busy to respond to a request for data. Because this is not an unusual exception to receive, SmarterMail will wait a few minutes after receiving a ServerBusyException before continuing to retrieve the affected folder. The amount of time between attempts is dependent on the consecutive number of attempts that result in a ServerBusyException. If 5 consecutive requests result in a ServerBusyException, SmarterMail will move on to the next folder.

This means that, in most cases, a ServerBusyException is not a concern. However, if the logs show 5 ServerBusyExceptions for the same folder, it might be an indication that the folder was not fully retrieved.

Andrew Barker Software Developer SmarterTools Inc. (877) 357-6278 www.smartertools.com

Gabriele Maoret - SERSIS Replied

5/22/2020 at 7:36 AM

THX Andrew, so in my case this is a "good log" and all the data should be migrated, am I right?

Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)

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