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multiple domain
Question asked by Rocco Burchhardt - 4/14/2020 at 5:48 AM
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Hello, I'm totally new here. I have my own detecated server with windows 2019 and Plesk. I have no idea how to get my mail accounts up and running in plesk. apple mail keeps making mistakes. now i have found smarter tools. I need a solution for at least 15 email addresses for 5 domains (or more later). is this possible with smart tools? can i synchronize my mails between apple mail and iphone? (IMAP) is chat only possible with people who also use smartermail? do I have to install the trial version alone? or do I get help? how do I expand to other domains? So I mean, I might install info@meinedomain.com for testing and later I would like to install admin@meinedomain.com but above all I want to do whatever@mydomain2.com and @mydomain3.com is this possible?

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Heimir Eidskrem Replied
4/14/2020 at 7:52 AM
Yes, smartermail can do this but based on your questions I suggest you find someone to host your domains.  If you still plan to go this route then read up on DNS, firewalls, spam filtering, etc.    Also, make sure your ISP allows you to host a server and the ports needed is open by the ISP.
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Hi Rocco! By what I can understand reading your questions it's seems you are a REAL beginner in manage web and mail servers, so I suggest you to test and improve your experience before host your own server.

Your skills seem too rough, or so I understand reading your post.

In the meantime, while you study it, you can use one of the (many) hosting offers that you can find out there.
Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)
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Rocco Burchhardt Replied
4/14/2020 at 11:01 AM
Hello,

Hi there well, let's put it this way. I am a total beginner in the field of servers. that's true. I have already bought a dedicated one and set it up so far. Fixed IP is of course available. it runs on the server (Dell) windows server 2019 and plesk. a website is already hosted. it all works. now i have no idea about smtp etc. I meanwhile made it so far that I can receive mails (apple mail program). sending only works to some recipients. I think something is wrong with dns. I have a question for example to the experts here: this entry is correct TXT v = spf1 + a + mx + a: DellServer.SRY.local -all or must my IP be there instead of DellServer.SRY.local or the domain name? thank you so much.
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Heimir Eidskrem Replied
4/14/2020 at 11:38 AM
Rocco, this is not a place to learn how to setup mail servers, dns and firewalls. This site is for specific questions related to Smartermail product.

You will need an IP or FQDN for spf.  delserver.sry.local is not a valid FQDN for this since it can't be looked up and verified. you can use this site to generate the spf record.  https://www.spfwizard.net/  
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Rocco Burchhardt Replied
4/14/2020 at 12:01 PM
Hello Heimir,

Many many thanks, you helped me a lot. may i ask you another question? I entered everything under the link you sent me. only one thing i don't know.  The IP addresses in CIDR format. I have to enter my fixed ipv4 there, completely as it is, or with / 32 for explain: 188.88.288.188 or: 188.88.288.188/32
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Rocco, I agree with Heimir: this is not the right place to ask what you are asking.

You need to learn how to manage a server, this forum is NOT used to learn how to manage a server, nor to learn how to manage the basics of a mail server (because your doubts are still related to the basics of ANY mail server ).

The purpose of this forum is to raise problems and exchange solutions on the use of SmarterTools products, it also serves to report problems to SmarterTools itself which will check them and then in case correct them.

My advice is first to learn how to manage the basics of the servers somewhere else (online or offline courses or ask an expert to give you some lessons) and then when the basics are there begin to practice and ask for advice on the problems you find deepening.
Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)
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Rocco Burchhardt Replied
4/14/2020 at 2:21 PM
Gabriele that is correct and I agree with you 100%. but if I don't get the mail problem solved, I won't spend $ 500 or more on this software. a little shortsighted.
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Heimir Eidskrem Replied
4/14/2020 at 2:54 PM
Rocco,
You shouldnt spend a penny on mail software before you understand how this works.
If you set this up wrong your domain/ip will be blacklisted quickly.
Use the free version until you have it working correctly but based on your questions you are missing the very basics on how to run a mail server.

This is not the place to learn how to do this. This is a place to ask about issues with Smartermail.

If you need some help, send me a message and I will try to assist.
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Kyle Kerst Replied
4/14/2020 at 3:16 PM
Employee Post
Hello Rocco, it does sound like SmarterMail can accomplish this for you. If you'd like some assistance with the setup process we're happy to answer any questions here in support as you get things set up. I do recommend reviewing our KB articles and system configuration in a test environment before going live just to be safe. If you need a more experienced team to deploy this for you I recommend speaking with our sales department as they can provide you some contact information for server providers and managed services providers that can help ensure you're running smoothly. Hope that helps!
Kyle Kerst System/Network Administrator SmarterTools Inc. (877) 357-6278 www.smartertools.com
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Rocco, we aren't here to sell you SmarterMail... We are customers that bought it and use it ourseves...

You can ask SmarterTools (or other consultant out there) to teach you how to use it and how Mail Servers works, but you know here is not the right place.

To ask SmarterTools you can contact them.

Or read here:
and here:
and here:

As you can see, it's a little bit expensive, so my advice is to study online (there's a lot of manuals, courses, tutorials and how-to guide out there), read the SmarterMail KB and manual and/or call a sysadmin that can teach you.
We all started like that and we studied hard for that.

By the way, If we can and if we have the time to, we can try to help you a little.

P.S.: if you have a single IP, in the SPF record you can write it without the "/32" portion
Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)
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