Upgrade SmarterMail Professional 11.4 on win2008 to win2016/19
Question asked by mwd digital - 2/11/2020 at 2:28 AM
I would like to update my smartermail installation.
I currently have the professional 11.4 on win server 2008

I would like to migrate smartermail to a new win2016 or win2019 environment.

I read the documentation:

From what I read I cannot migrate the data to a new installation with a different version of smartermail.

Can you recommend the steps to follow?


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Emily Ward Replied
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Hello MWD,

The very first thing we recommend do a backup of your current installation.  To migrate and upgrade you will need to install the current version you are running, 11.x, on the new server.  Once you have everything migrated over, go through SmarterMail and make sure everything is working correctly.  To do the migration you'll actually need to follow the steps in this knowledge base article: Migrate SmarterMail to a Different Server - 16.x and older.

To upgrade to the latest build of SmarterMail, you'll need to first ensure your license key has current Maintenance and Support on it.  You will then backup your installation, do the upgrade from 11.x to 15.x, make sure SmarterMail is working correctly after your upgrade, do a backup of 15.x, then upgrade from 15.x to the latest build.  For each upgrade, please follow the instructions in Major Upgrade of SmarterMail kb article you linked.

You can get an .exe file of 11.x and 15.x when you login to your account on our web site here, https://www.smartertools.com/account#/downloads.  
Emily Ward
Customer Relations and Partner Specialist
SmarterTools Inc.
(877) 357-6278

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