Instant Messages - Features Missing/Removed?
Question asked by Ben Santiardo - 11/6/2019 at 8:11 AM
Unanswered
Instant Messaging in ST seems to have gone backward. 
  1. I do not see an ability to see who is online (which agents) and available to receive messages...? 
  2. There is no way to delete old IM's (even though the documentation says you can).
  3. There is no way to tell if a user/agent actually saw your message

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Ben Santiardo, Programmer Analyst
Eastern Suffolk BOCES

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Jay Borromei Replied
I agree, We want to use this but its really no working the way that say it should. And you cant delete

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