SmarterStats API not working properly
Problem reported by Majdi Dhissi - 10/8/2019 at 4:55 AM
Submitted
We migrated our Smarterstats v5 from a server to another, and the API stopped working
Upon navigating to mysmarterstats.mydomain.com/Services/Query.asmx?op=ExecuteQuery and executing a query, a browser page opens with http://1.2.3.4/Services/Query.asmx/ExecuteQuery where 1.2.3.4 is the private IP of the server hosting smarterstats

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Kyle Kerst Replied
Employee Post
Hello Majdi,

I believe this might be a binding or DNS resolution issue. This behavior indicates the API couldn't be accessed using the hostname you provided, and responded instead from the IP address. If you are not running the site in IIS I suggest moving it into there and setting up bindings for both the hostname and IP address, then testing this once more. If you are already running in IIS I would check to make sure you have the hostname added as a binding. 
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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