Run Server Blacklist Check Inaccurate
Problem reported by Ron Raley - 10/5/2019 at 7:41 AM
Our SmarterMail server seldom shows us blacklisted on HostKarma - Blacklist.

Yet, every time this occurs I go to MX Toolbox and we are not blacklisted.  The issue clears itself after a few days.

Anyone else experience?

Thank you,

2 Replies

Reply to Thread
Ron Raley Replied
Same thing right now.  Listed in SmarterMail but not on MX Toolbox.  An odd issue.
Kyle Kerst Replied
Employee Post
Ronald, can you confirm what your primary/DNS server addresses are set to under Settings>General? Are you using a local DNS server or do you have at least one public in there? I'm wondering if you're getting intermittent cached results and its leading to a false positive. If you have just private ones here, could you try setting one of the following to see if this clears up?

Google DNS 1:
Google DNS 2:
CloudFlare DNS:

Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278

Reply to Thread