What is the reason this was removed? Is there some issue with having to let a user be able to mute the sound? Having sound notifications on the website side is a huge deal. Every time I go to a live chat without sound, I comment on it, because this is why it's such an issue.
Usually when I'm in a live chat, the agent will tell me to wait for them to look up something or go ask someone something, and I don't want to just sit staring at the chat window for 5 minutes, so I go to another website or do something else, and I cannot tell when the agent replies without a sound notification, so I might go back and check and be 5 minutes late or maybe they haven't even replied yet, so checking was a waste of time.
I mean, it's essential to me to have a sound notification on the website side for the customer, so they know when the agent replies. I still have a copy of the old free edition, which has sound notifications on the website side. Is there a piece of code I could just copy to the new version? I just want to know if it would be relatively easy for me to add the sound notifications back in, and I'll have a developer do it for me.