Sound notification on website side when a message is received in chat?
Question asked by Pantheon - 10/2/2019 at 2:15 PM
Unanswered
Is there somewhere in the settings to enable this? I cannot find it. I have used an older version of ST in the past i.e. version 11.2, and it has sound notifications on the website side of chat when an agent sends a message to a customer. This doesn't happen on my trial version I'm using, though.

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Employee Replied
Employee Post
Pantheon,

No, this doesn't exist in the latest version of SmarterTrack.  However, there is an active feature request to add it back in.
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Pantheon Replied
Why was it removed? It's such an important feature. I hate when I go to a site and they have a live chat with no sound notifications, because I don't sit in front of the chat window, so a sound lets me know when the agent replies. What would be the reason to remove this feature from your chat? It needs to be added back.
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Pantheon Replied
What is the reason this was removed? Is there some issue with having to let a user be able to mute the sound? Having sound notifications on the website side is a huge deal. Every time I go to a live chat without sound, I comment on it, because this is why it's such an issue. 

Usually when I'm in a live chat, the agent will tell me to wait for them to look up something or go ask someone something, and I don't want to just sit staring at the chat window for 5 minutes, so I go to another website or do something else, and I cannot tell when the agent replies without a sound notification, so I might go back and check and be 5 minutes late or maybe they haven't even replied yet, so checking was a waste of time. 

I mean, it's essential to me to have a sound notification on the website side for the customer, so they know when the agent replies. I still have a copy of the old free edition, which has sound notifications on the website side. Is there a piece of code I could just copy to the new version? I just want to know if it would be relatively easy for me to add the sound notifications back in, and I'll have a developer do it for me.

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