Neal, our Maintenance & Support subscriptions cover both development updates and support tickets, and the vast majority of SmarterStats issues are resolved here in support without the need for development engagement. With that being said, updates to the SmarterStats platform have been slower in coming due to our focus on MAPI, but fixes have been identified and released by way of custom builds in the meantime for some issues. If you have a current problem in your SmarterStats environment I suggest submitting a support ticket so we can take a look and hopefully get it resolved for you. Thanks Neal!