SmarterTrack 7074 - Searching for ticket on mobile devices
Problem reported by Sébastien Riccio - 6/15/2019 at 9:14 PM

Yesterday I was on the road and had to lookup a ticket on our SmarterTrack.

Using chrome on android on a Galaxy S7, I was not able to type anything in the search field. Everytime I tap on the searchbox the virtual keyboard appears and disappear right after. Like if there was an event making the keyboard disappear.

As SmarterMail and SmarterTrack share almost the same UI I've tried it on SmarterMail's webmail and this issue doesn't exist on SM.

I tried both with mobile version and "computer" version that you can select from chrome. Same problem.

Anyone noticing same behavior ?

Sébastien Riccio
System & Network Admin

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