Hi Jeff,
I saw that this issue was resolved through a ticket with our Technical Support team. For anyone else that may experience this problem, I wanted to post that the issue was related to having 3 Email > POP accounts with the same email address. After changing the incoming email address for the 3 separate domains, the issue was resolved.
I'm glad Support was able to get you situated, Jeff! Please get in touch if you need any other assistance.
Andrea Free
SmarterTools Inc.
877-357-6278
www.smartertools.com