Where to find the log for changes made on Smartermail?
Question asked by Umbrellar Support - May 13 at 5:37 PM
Answered
Hi there,

Cust would like to know who made this change.

I tried to search it on administrative logs but no joy.
System diagnostic

Is there any other location that I might be missing off?
Cheers,

4 Replies

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0
Kyle Kerst Replied
Employee Post
Hello, I do not believe these changes are logged to the Administrative logs. However, you should see a logon event listed some time before the change that would indicate who made the change and when, even if it doesn't show you the change being made. I suggest acquiring the end user's IP address (home and office location) then check the Administrative log for any logons not matching those addresses. At that point you should have confirmation someone else configured this setting, or that an administrator must have configured the forwarding address.

EDIT: This IS in fact logged with Administrative logs configured for 'Detailed." Please see the last two posts on this thread for more information.
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Umbrellar Support Replied
Hi kyle,

Thanks for your reply.
Problem is, customer didn't know when it was being changed. 
Is there another way to find this out?
I presumed with Smartermail, it would log any actions such as this for future due diligence.
I think a comprehensive logs would be good.

Is it something that can be put on a "wish list" kind of thing?
2
Andrea Rogers Replied
Employee Post Marked As Answer
If your Administrative logs are set to detailed, this action will be logged. After going to Settings > Account, adding a forwarding address and saving the changes, the logs show the following: 

[2019.05.14] 18:34:03.781 [11.222.333.444] User test@example.com calling set mail settings
[2019.05.14] 18:34:04.328 [11.222.333.444] User test@example.com calling set mailbox forward list
To find this change, you could search the logs for this 'calling set mailbox forward' line. If this can't be found in your logs, it's possible that the forwarding address was added before the logging was implemented or before the log settings were set to Detailed. 

Andrea Rogers
Customer Operations Manager
SmarterTools Inc.
877-357-6278

www.smartertools.com

2
Andrea Rogers Replied
Employee Post
As an aside, to alleviate this concern in the future, you can create a system-level event that will send an email when a user has modified their forwarding address. The Event Category would be User, and the Event Type would be User Changed Forward. 

Andrea Rogers
Customer Operations Manager
SmarterTools Inc.
877-357-6278

www.smartertools.com

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