Hello Praveen,
Are you referring to the chat system in SmarterMail or in SmarterTrack? If SmarterTrack are you referring to the chat between employees or with the clients?
I did ask and currently this has not been suggested for any of the above 3 areas. Once I know where you are looking to have this implemented I can submit the request for you.
Thank you
Tony Scholz
System/Network Administrator
SmarterTools Inc.
www.smartertools.com