Can you please try the following steps to unblock the notifications in your browser?

https://portal.smartertools.com/kb/a3403/unblock-allow-browser-notifications-in-smartertrack.aspx 

You may have better luck adding your web interface address to your trusted sites as well.

Hello Kyle.

As you suggested, I added the web interface as a trusted site.  After doing this and making sure that the notifications are unblocked, I still do not receive notifications for Tickets.  What additional help can you provide?

Thank you