Notification Pop-Up Not Functioning Well

Problem reported by Teng Wen Jie - 4/10/2019 at 7:51 AM

Submitted

Hi,

We had set the notification in smartermail, when the time reach, we received the notification email. But, notification pop-up is not functioning even after we enabled the browser pop-up.

14 Replies

Reply to Thread

Teng Wen Jie Replied

4/19/2019 at 2:16 AM

any update?

Kyle Kerst Replied

4/19/2019 at 9:42 AM

Employee Post

Do you have an SSL certificate deployed to your web interface? Also, try clicking the lock icon by the address and make sure the Notifications are enabled there as well.

Kyle Kerst Lead Internal Network/System Administrator SmarterTools Inc. smartertools.com

Teng Wen Jie Replied

4/21/2019 at 11:05 PM

Hi, yes with SSL Certificate.

Thanks.

Employee Replied

4/22/2019 at 8:51 AM

Employee Post

Teng Wen Jie, what version of SmarterMail are you running? There was a fix in Build 7040 for calendar notifications not firing in the web interface. Additionally, there will be a fix in the next public release for task notifications not firing in the web interface.

echoDreamz Replied

4/22/2019 at 1:52 PM

Awesome Robert! Was just about to open a ticket for the task notification issue. Glad to hear it is fixed.

mark Replied

5/3/2019 at 1:18 AM

I use Version 7053, but the issue is not fixed. I got no notivication.

Employee Replied

5/3/2019 at 7:30 AM

Employee Post

Mark, are you not seeing this in your interface at all?

Also make certain that you have allowed browser notifications as Kyle mentioned above. And lastly, please verify that SignalR is working in the browser in question. If you open in the browser developer console (typically pressing F12 or right-click on page and Inspect), you should see something like the following:

mark Replied

5/3/2019 at 8:28 AM

I got this It don't work.

Employee Replied

5/3/2019 at 8:40 AM

Employee Post

You can try restarting the app pool. Many times if SignalR fails, an app pool restart will fix it.

Michael Replied

5/4/2019 at 4:48 PM

The notification bell is certainly wonky. We're on Build 7053 and we notice that when we dismiss alerts and close the pop up, the notification bell # still shows at top right until you force refresh the page. The bell should auto refresh itself.