Removing Brands from SmarterTrack
Question asked by Shaun Peet - 3/4/2019 at 12:37 PM
We originally setup SmarterTrack to have our main company as the main / primary brand, and then two additional sub-brands.  Now we no longer have a need for the main brand or one of the sub-brands, so is there an easy way to re-configure everything to basically not have any brands any more?

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Andrew Barker Replied
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To convert the sub-brand you are keeping into the default brand and remove the other brands from your instance of SmarterTrack:

  1. Create a backup of your SmarterTrack database.
  2. Delete the sub-brand you no longer need.
  3. Delete the departments assigned to the default brand.
  4. Delete the brand you want to keep. When prompted, transfer all items to the default brand.
  5. As needed, update settings for the default brand - such as the brand name.
There is a quicker, though potentially riskier, method for switching the default brand. If you wish to know more about this method, please open a support ticket so that we can provide more customized support.

Andrew Barker
Software Developer
SmarterTools Inc.
(877) 357-6278

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