Sticky a Community Thread to the Top of the List

This article applies to recent versions of SmarterTrack. View articles for SmarterTrack 12.x and earlier.
Having a centralized location to interact with end users and customers is key to any business. With that in mind, each brand's portal includes a customer community area. The Community integrates functionality found in a traditional forum, along with added features, and allows users and agents alike to post comments and suggestions, ask questions or offer other feedback. 
 
At times, an agent may need to keep a thread visible at the top of the list of Community threads. For example, an agent may wish to post an announcement about an upcoming product release, and they'd like all end users to see the announcement in the Community. 
 
Follow these steps to sticky a Community thread to the top of the list:
 
  1. Log into your agent account at the brand's Portal. 
  2. Click on the Community button
  3. Submit a new thread or navigate to an existing one. 
  4. Under the Actions header on the right-hand side of the thread, click on Sticky Thread. (Stickied threads are denoted with a blue "Sticky" tag.) 
 
When a thread is stickied, it'll always remain at the top of the thread list, regardless of whether other threads have more recent activity. To remove a thread from the top of the list, navigate to the thread and click Unlock Thread. The thread will be listed in the Community threads based on the last activity it received. 
 
 
Learn more about the SmarterTrack online help desk and how you can improve your overall customer service.

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