Translation issue
Problem reported by Yannick Guerdat - September 16 at 11:56 PM
Submitted
I have an issue for every new ticket generated (via POP import), apparently it's a translation problem. Bellow the error log.

[2018-09-17 8:18:59 AM]
Failed to send autoresponse mail for a customer submitted ticket (130265)
Failed to send autoresponse to my@customer.com (originally "My Customer" <my@customer.com>) for Ticket ID 130265

Exception:
System.NullReferenceException: Object reference not set to an instance of an object.
   at SmarterTrack.HelperClasses.Localization.Translation.SetCurrentLanguageFromString(String lang)
   at SmarterTrack.HelperClasses.Localization.Translation.get_CurrentTranslation()
   at SmarterTrack.HelperClasses.Translation.TranslationHelper.GetTranslation(String value)
   at SmarterTrack.HelperClasses.BusinessLogic.TicketHandling.#nAc(DepartmentEntity #oAc, TicketMessageEntity #ABb, String #pAc, IList`1 #qAc, Nullable`1 #Tpo)
System.Exception: Failed to send autoresponse to my@customer.com (originally "My Customer" <my@customer.com>) for Ticket ID 130265

Exception:
System.NullReferenceException: Object reference not set to an instance of an object.
   at SmarterTrack.HelperClasses.Localization.Translation.SetCurrentLanguageFromString(String lang)
   at SmarterTrack.HelperClasses.Localization.Translation.get_CurrentTranslation()
   at SmarterTrack.HelperClasses.Translation.TranslationHelper.GetTranslation(String value)
   at SmarterTrack.HelperClasses.BusinessLogic.TicketHandling.#nAc(DepartmentEntity #oAc, TicketMessageEntity #ABb, String #pAc, IList`1 #qAc, Nullable`1 #Tpo)
   at SmarterTrack.HelperClasses.BusinessLogic.TicketHandling.#nAc(DepartmentEntity #oAc, TicketMessageEntity #ABb, String #pAc, IList`1 #qAc, Nullable`1 #Tpo)
   at SmarterTrack.HelperClasses.BusinessLogic.TicketHandling.SendAutoResponderIfNeeded(DepartmentEntity dept, TicketMessageEntity message, String originalMsgID, IList`1 attachmentList, Nullable`1 UserID, String htmlToEmail)

Any idea how to fix it ? 

Best regards

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