I have an issue for every new ticket generated (via POP import), apparently it's a translation problem. Bellow the error log.
[2018-09-17 8:18:59 AM]
Failed to send autoresponse mail for a customer submitted ticket (130265)
Failed to send autoresponse to my@customer.com (originally "My Customer" <my@customer.com>) for Ticket ID 130265
Exception:
System.NullReferenceException: Object reference not set to an instance of an object.
at SmarterTrack.HelperClasses.Localization.Translation.SetCurrentLanguageFromString(String lang)
at SmarterTrack.HelperClasses.Localization.Translation.get_CurrentTranslation()
at SmarterTrack.HelperClasses.Translation.TranslationHelper.GetTranslation(String value)
at SmarterTrack.HelperClasses.BusinessLogic.TicketHandling.#nAc(DepartmentEntity #oAc, TicketMessageEntity #ABb, String #pAc, IList`1 #qAc, Nullable`1 #Tpo)
System.Exception: Failed to send autoresponse to my@customer.com (originally "My Customer" <my@customer.com>) for Ticket ID 130265
Exception:
System.NullReferenceException: Object reference not set to an instance of an object.
at SmarterTrack.HelperClasses.Localization.Translation.SetCurrentLanguageFromString(String lang)
at SmarterTrack.HelperClasses.Localization.Translation.get_CurrentTranslation()
at SmarterTrack.HelperClasses.Translation.TranslationHelper.GetTranslation(String value)
at SmarterTrack.HelperClasses.BusinessLogic.TicketHandling.#nAc(DepartmentEntity #oAc, TicketMessageEntity #ABb, String #pAc, IList`1 #qAc, Nullable`1 #Tpo)
at SmarterTrack.HelperClasses.BusinessLogic.TicketHandling.#nAc(DepartmentEntity #oAc, TicketMessageEntity #ABb, String #pAc, IList`1 #qAc, Nullable`1 #Tpo)
at SmarterTrack.HelperClasses.BusinessLogic.TicketHandling.SendAutoResponderIfNeeded(DepartmentEntity dept, TicketMessageEntity message, String originalMsgID, IList`1 attachmentList, Nullable`1 UserID, String htmlToEmail)
Any idea how to fix it ?
Best regards
Artionet.Group - Digital Transformation, eGovernment Solutions