When Ticket change status lost assignment
Question asked by Emanuele Tomasi - July 25 at 12:21 AM
Answered
Hi,
 
I see that sometimes when a Ticket change status from waiting to active it lost assignment.
 
Its a normal behavior?
 
Its problematic because I lost it and I have to find it again.

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Eric McCarthy Replied
Employee Post
This does not seem like normal behavior. There could be a couple of options that might cause this. I would suggest opening a Support ticket to get some personalized help with this.
Eric McCarthy
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Emanuele Tomasi Replied
Marked As Answer
Hi Eric,
 
I solved the problem, the user was "inactive".
 
Thanks!

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