Add Signature automatically when "Forward" a ticket message

Idea shared by Emanuele Tomasi - 7/24/2018 at 6:26 AM

Completed

Hi,

When I forward a message in a ticket (very useful feature), the signature is not present, there will be the possibility to add that automatically in the next releases?

5 Replies

Reply to Thread

Andrew Barker Replied

7/24/2018 at 7:14 AM

Employee Post

I have changed this thread to be an idea. We have logged it for future consideration.

Andrew Barker Software Developer SmarterTools Inc. www.smartertools.com

Emanuele Tomasi Replied

7/24/2018 at 11:43 PM

Same thing also when you create a New Ticket, the possibility to add a personal user signature.

Thanks!

Eric McCarthy Replied

7/25/2018 at 7:11 AM

Employee Post

In the Management interface for new outgoing tickets, depending on the group selected the appropriate signature will be added. This is not done for those made as incoming. If you want your agents to have personal signatures, you can set up the signatures using variables to display certain agent information.

Eric McCarthy Software Developer SmarterTools Inc. www.smartertools.com