Add Signature automatically when "Forward" a ticket message
Idea shared by Emanuele Tomasi - July 24, 2018 at 6:26 AM
Completed
Hi,
 
When I forward a message in a ticket (very useful feature), the signature is not present, there will be the possibility to add that automatically in the next releases?

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I have changed this thread to be an idea. We have logged it for future consideration.

Andrew Barker
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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Same thing also when you create a New Ticket, the possibility to add a personal user signature.
 
Thanks!
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In the Management interface for new outgoing tickets, depending on the group selected the appropriate signature will be added. This is not done for those made as incoming. If you want your agents to have personal signatures, you can set up the signatures using variables to display certain agent information.
Eric McCarthy
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
I checked and you're right, about "forward" I hope it will be added in the near future!

Thanks!
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SmarterTrack Build 6910 will now add the appropriate signature when you forward a ticket message.

Andrew Barker
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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