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Add Signature automatically when "Forward" a ticket message
Idea shared by Emanuele Tomasi - 7/24/2018 at 6:26 AM
Completed
Hi,
 
When I forward a message in a ticket (very useful feature), the signature is not present, there will be the possibility to add that automatically in the next releases?

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Andrew Barker Replied
7/24/2018 at 7:14 AM
Employee Post
I have changed this thread to be an idea. We have logged it for future consideration.
Andrew Barker Software Developer SmarterTools Inc. (877) 357-6278 www.smartertools.com
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Same thing also when you create a New Ticket, the possibility to add a personal user signature.
 
Thanks!
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Eric McCarthy Replied
7/25/2018 at 7:11 AM
Employee Post
In the Management interface for new outgoing tickets, depending on the group selected the appropriate signature will be added. This is not done for those made as incoming. If you want your agents to have personal signatures, you can set up the signatures using variables to display certain agent information.
Eric McCarthy Software Developer SmarterTools Inc. (877) 357-6278 www.smartertools.com
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I checked and you're right, about "forward" I hope it will be added in the near future!

Thanks!
0
Andrew Barker Replied
12/12/2018 at 10:09 AM
Employee Post
SmarterTrack Build 6910 will now add the appropriate signature when you forward a ticket message.
Andrew Barker Software Developer SmarterTools Inc. (877) 357-6278 www.smartertools.com
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