Smarter Track Login Issue
Problem reported by Hom Khanal - July 5 at 7:08 AM
Submitted
We are having login issue to the smarter track. A screen pops up with saying "Oops! There was an issue that caused this page to malfunction".
 
While looking at error log it shows this:
Could not get current user
The ConnectionString property has not been initialized.
System.InvalidOperationException: The ConnectionString property has not been initialized.
 
This happens every morning and i need to recycle the application pool and it works fine but repeats next day.
 
I have attached the error that it shows in the screen at the login page.
 

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Andrew Barker Replied
Employee Post
It sounds like some other process is interfering with the app pool that is running SmarterTrack on your server. Since you are seeing the problem in the morning, this is likely the result of some nightly task, such as a backup or deep virus scan. You might want to try scheduling a nightly app pool reset, to run after any other nightly tasks you might have. If this doesn't resolve your issue, or if you would like help in making this change, please submit a support ticket.

Andrew Barker
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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Glen Harvy Replied
What IIS Version are you using?

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