Agent/User cannot log in SmarterTrack 14.x
Problem reported by Ryan Kohn - July 3, 2018 at 8:51 AM
I am trying to create an agent in SmarterTrack, which shows up fine. Added roles and departments. But when the agent tries to log in, she can't. It is saying that username/password is incorrect. I am authenticating against AD. I know the password is correct because it works with other logins. Any ideas why this would happen? Thanks!

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Rod Lasky Replied
Employee Post
Hi Ryan.  This issue was fixed in SmarterTrack version 14.0.6752.
Rod Lasky
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
Ryan Kohn Replied
Ok, just checked and we are on 6746 so I'll try to upgrade later this evening and try again. Thanks for the reply!

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