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[SMarterTrack v13] Agent can delete Live Chat
Problem reported by Andreea Ostache - 5/15/2018 at 7:53 AM
Resolved
Hello everyone,
 
We have a custom build version 13.1.6690.28355*.

I have tried searching for a setting to disable the "Delete Live chat" for Agents and Moderators (which in the past used to be disabled by default) and was unsuccessful.
 
If there isn't a setting to disable this, it is a serious issue for us, as agents could simply remove the interactions they don't want in the system.
 
Thank you in advance for your attention on the matter,
Andreea-Luciana Ostache 
 
 

3 Replies

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1
Andrew Barker Replied
5/16/2018 at 7:38 AM
Employee Post
This appears to be a bug that was introduced when the chat system was redesigned for version 13. A fix should be included in the next update.
Andrew Barker Software Developer SmarterTools Inc. www.smartertools.com
0
Derek Curtis Replied
5/16/2018 at 3:15 PM
Employee Post
As an aside, we're planning a minor next week: 5/25/2018
Derek Curtis COO SmarterTools Inc. www.smartertools.com
1
Andrew Barker Replied
5/30/2018 at 7:28 AM
Employee Post
With version 13.1.6718, we have added a check to prevent agents without an administrator role from being able to delete live chats.
Andrew Barker Software Developer SmarterTools Inc. www.smartertools.com
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