Icon Ticket Priorities Smartertrack
Question asked by Emanuele Tomasi - 4/27/2018 at 3:18 AM
Answered
Hi,
 
we have a lot of priorities, but in the main page, I see only the blue icon "↓", for our other priorities (also urgent) the Icon doensn't exists.
 
There is the possibility to change/choose icon for our priorities ?
In version 11.x was more readable.
Eric McCarthy Replied
Employee Post Marked As Answer
In SmarterTrack 13.1, only the "Normal" priority does not have an icon. Low priority will show a blue down arrow, High priority shows a red exclamation point, and Urgent priority shows a red triangle with an exclamation point in it. If you are not seeing these icons, please submit a support ticket.
Eric McCarthy Software Developer SmarterTools Inc. www.smartertools.com
Emanuele Tomasi Replied
Hi,
 
when I try to open a ticket this error came out 
 
You need to be logged in and have support tickets available in your account.
Eric McCarthy Replied
Employee Post
If you follow the following link you can access your account to purchase a support ticket if you do not have any. If you have any further questions about pricing or packages, please contact the sales team.

https://www.smartertools.com/account/#/
Eric McCarthy Software Developer SmarterTools Inc. www.smartertools.com

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