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Icon Ticket Priorities Smartertrack
Question asked by Emanuele Tomasi - 4/27/2018 at 3:18 AM
Answered
Hi,
 
we have a lot of priorities, but in the main page, I see only the blue icon "↓", for our other priorities (also urgent) the Icon doensn't exists.
 
There is the possibility to change/choose icon for our priorities ?
In version 11.x was more readable.
0
Eric McCarthy Replied
4/27/2018 at 7:12 AM
Employee Post Marked As Answer
In SmarterTrack 13.1, only the "Normal" priority does not have an icon. Low priority will show a blue down arrow, High priority shows a red exclamation point, and Urgent priority shows a red triangle with an exclamation point in it. If you are not seeing these icons, please submit a support ticket.
Eric McCarthy Software Developer SmarterTools Inc. www.smartertools.com
0
Emanuele Tomasi Replied
4/27/2018 at 7:29 AM
Hi,
 
when I try to open a ticket this error came out 
 
You need to be logged in and have support tickets available in your account.
0
Eric McCarthy Replied
4/27/2018 at 9:04 AM
Employee Post
If you follow the following link you can access your account to purchase a support ticket if you do not have any. If you have any further questions about pricing or packages, please contact the sales team.

https://www.smartertools.com/account/#/
Eric McCarthy Software Developer SmarterTools Inc. www.smartertools.com
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