Icon Ticket Priorities Smartertrack

Hi,

we have a lot of priorities, but in the main page, I see only the blue icon "↓", for our other priorities (also urgent) the Icon doensn't exists.

There is the possibility to change/choose icon for our priorities ?

In version 11.x was more readable.

Eric McCarthy Replied

4/27/2018 at 7:12 AM

Employee Post Marked As Answer

In SmarterTrack 13.1, only the "Normal" priority does not have an icon. Low priority will show a blue down arrow, High priority shows a red exclamation point, and Urgent priority shows a red triangle with an exclamation point in it. If you are not seeing these icons, please submit a support ticket.

Eric McCarthy Software Developer SmarterTools Inc. www.smartertools.com

Emanuele Tomasi Replied

4/27/2018 at 7:29 AM

Hi,

when I try to open a ticket this error came out

You need to be logged in and have support tickets available in your account.

Eric McCarthy Replied

4/27/2018 at 9:04 AM

Employee Post

If you follow the following link you can access your account to purchase a support ticket if you do not have any. If you have any further questions about pricing or packages, please contact the sales team.

https://www.smartertools.com/account/#/

Eric McCarthy Software Developer SmarterTools Inc. www.smartertools.com

3 Replies

Reply to Thread

Related Knowledge Base Articles

3 Replies

Reply to Thread

Tags

Related Knowledge Base Articles