What value do I need to provide to svcTickets.AddTicketNoteHtml to make the note a "Sticky Note"?
Problem reported by PDSI Support - April 13 at 1:57 PM
Resolved
I'm calling svcTickets.AddTicketNoteHtml(AuthUserName, AuthPassword, TicketNumber, "Sticky Note", notetext)
 
Each time it results in the comment being added as a General Comment
 
What are the correct values for each of the following comment types?
  • General Comment
  • Follow-up
  • Transfer Comment
  • Resolution
  • Sticky Comment

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Andrew Barker Replied
Employee Post
I have gone ahead and changed this thread to a problem as it appears that the case for sticky notes was never added to the API.
 
The accepted values, at present, for comment types are:
 
  • For a General Comment, use "note".
  • For a Follow-up comment, use "followup".
  • For a Transfer Comment, use "transfernote".
  • For a Resolution Comment, use "resolution".
All other values will default to a General Comment.

Andrew Barker
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

0
Andrew Barker Replied
Employee Post
Version 13.1.6718, released yesterday, now accepts the comment type "stickynote" for creating sticky notes using the AddTicketNoteHtml API.

Andrew Barker
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

0
PDSI Support Replied
Great! Thanks!

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