We have clients calling in 1 or 2 a day, saying they are missing subfolder and emails. We see on our server they have 600mb for example, when we log into smartermailit shows 200mb. Why does this keep happening???  Reindexing does nothing at all. Reloading does nothing. We can not shut down our service to delete and remove the mailbox.cfg or root.cfg. What other solution is there to fix this and prevent it? Running smartermail 16.x