Instant Messages and Chat Rooms Function Suggestions
Idea shared by Enoch Fai - 3/7/2018 at 10:20 AM
Back in version 12, there was at least the options to disable IM and Chat Room features. With the upgrade to version 13, there are no options at all for both IM or Chat Room.
Please bring back the options to control enable/disable IM and Chat Rooms. Also please develop more options that allow more/better control over IM and Chat Rooms features. For example, per agent control where only certain agents are allow to IM.

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Andrew Barker Replied
Employee Post
We will be adding a role permission to allow access to Instant Messages and/or chat rooms to be customized.

Andrew Barker
Software Developer
SmarterTools Inc.
(877) 357-6278

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