Agent Status
Question asked by Adam De Lay - 3/5/2018 at 10:23 AM
Is there a way to look and see which agents are currently available to take incoming chats?  The dashboards seem to only show who is configured to receive a chat request not who's currently marked as available.  

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Andrew Barker Replied
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The User Dashboard does reflect the agents who are currently active for chats. If an agent is listed on the Inactive tab, then they are not marked as active for chats or tickets. If an agent is listed on the Active tab, then they are marked as active for tickets or chats. You can determine if an Active Agent is available for chat by looking at the Chat Groups column. In the below screenshot, you can see that Administrator is available for chats in all three assigned groups, Agent is not available in either of their two assigned groups, and Manager is available in two of three assigned groups.

Andrew Barker
Software Developer
SmarterTools Inc.
(877) 357-6278

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