Hi Randy,

 

SmarterTrack does not make any changes to the attachments that come in on a ticket. It will simply attach what it was given from the email. The winmail.dat file is coming from the sender, and I believe a simple configuration change within your client's Outlook application is all that's needed to fix this issue.

 

This article from Trello provides a good write-up of the possible solution: https://help.trello.com/article/774-emailed-attachments-show-up-as-winmaildat-file. Please give this a review and let me know if making these changes in your client's Outlook app makes a difference. 

 

Thanks,