Any attachment that comes in on a ticket turns into a winmail.dat file, how do i fix this?

Question asked by Randy Newby - 2/20/2018 at 8:44 AM

Answered

Any attachment that comes in turns into "winmail.dat" file. How can we fix this so we can see pdfs, jpegs etc?

4 Replies

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Randy Newby Replied

2/20/2018 at 12:36 PM

also, i believe we just figured out it is only coming from clients that use outlook.

Employee Replied

2/21/2018 at 10:38 AM

Employee Post Marked As Answer

Hi Randy,

SmarterTrack does not make any changes to the attachments that come in on a ticket. It will simply attach what it was given from the email. The winmail.dat file is coming from the sender, and I believe a simple configuration change within your client's Outlook application is all that's needed to fix this issue.

This article from Trello provides a good write-up of the possible solution: https://help.trello.com/article/774-emailed-attachments-show-up-as-winmaildat-file. Please give this a review and let me know if making these changes in your client's Outlook app makes a difference.

Thanks,

Randy Newby Replied

2/27/2018 at 11:14 AM

I have deleted the autocomplete entry or the contact to ensure that Outlook will respect the global settings. This has fixed, as of now, both of the issues I have been having coming from specific people. After a test email from each of these accounts, both emails come in as the appropriate file extension as to what was sent.

Thank you.

Grzegorz Grabowski Replied

3/17/2018 at 5:35 AM

We have the same problem but with emails send as HTML from Outlook. Emails send as RTF we receive with readable attachment.

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