Any attachment that comes in on a ticket turns into a winmail.dat file, how do i fix this?
Question asked by Randy Newby - February 20 at 8:44 AM
Answered
Any attachment that comes in turns into  "winmail.dat" file. How can we fix this so we can see pdfs, jpegs etc?

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Randy Newby Replied
also, i believe we just figured out it is only coming from clients that use outlook.
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Andrea Rogers Replied
Employee Post Marked As Answer
Hi Randy,
 
SmarterTrack does not make any changes to the attachments that come in on a ticket. It will simply attach what it was given from the email. The winmail.dat file is coming from the sender, and I believe a simple configuration change within your client's Outlook application is all that's needed to fix this issue.
 
This article from Trello provides a good write-up of the possible solution: https://help.trello.com/article/774-emailed-attachments-show-up-as-winmaildat-file. Please give this a review and let me know if making these changes in your client's Outlook app makes a difference. 
 
Thanks,

Andrea Rogers
Communications Specialist
SmarterTools Inc.
(877) 357-6278

www.smartertools.com

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Randy Newby Replied
I have deleted the autocomplete entry or the contact to ensure that Outlook will respect the global settings. This has fixed, as of now, both of the issues I have been having coming from specific people. After a test email from each of these accounts, both emails come in as the appropriate file extension as to what was sent.

Thank you.
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Grzegorz Grabowski Replied
We have the same problem but with emails send as HTML from Outlook. Emails send as RTF we receive with readable attachment.

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