Smartermail 16.x Future.
Question asked by Robert G. - December 15, 2017 at 1:40 PM
Unanswered
What are the goals and plans moving forward? Every release seems to have bugs. Not just small bugs but major issues. See release notes from Version 16.3.6558  ---> "greylisting does not work.” 
 
How can this be possible? It takes 30 seconds to test things like this. What is your QA team doing? Do you test anything before release?
 
Look at Smartermail 15 release notes: https://www.smartertools.com/smartermail/release-notes/15
 
Smartertools used to be trustworthy for releases... Not anymore. Our company has been with Smartertools since 2003 and we've never encountered so many issues. For the first time in 14 years, we are being forced to look for new email solutions.

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0
Just to note, greylisting is still not fully fixed in 6558.

Christopher

0
Matt, here is a sample... The connection scored a 150, which is well over our 30 limit, it should have just been SMTP rejected with the 554 response (which is what used to happen). It was 554 response and 451 response. Seems like SmarterMail is seeing the score is above both the SMTP and greylisting thresholds, so it does both actions.
 
We are also still seeing "rejected" emails hanging around in spool as receiving.
 
[2017.12.15] 22:58:26 [182.61.47.31][30833461] rsp: 220 REMOVED is ready and awaiting your commands! Glad to meet you 182.61.47.31! How can I help you? The time now is Sat, 16 Dec 2017 05:58:26 +0000 (UTC),
[2017.12.15] 22:58:26 [182.61.47.31][30833461] connected at 12/15/2017 10:58:26 PM
[2017.12.15] 22:58:26 [182.61.47.31][30833461] cmd: EHLO minggwx.mobi
[2017.12.15] 22:58:26 [182.61.47.31][30833461] rsp: 250-REMOVED Hello [182.61.47.31]250-SIZE 2147483647250-AUTH LOGIN CRAM-MD5250-STARTTLS250-8BITMIME250 OK
[2017.12.15] 22:58:27 [182.61.47.31][30833461] cmd: MAIL FROM:<aoib@minggwx.mobi>
[2017.12.15] 22:58:27 [182.61.47.31][30833461] senderEmail(1): aoib@minggwx.mobi parsed using: <aoib@minggwx.mobi>
[2017.12.15] 22:58:27 [182.61.47.31][30833461] rsp: 250 OK <aoib@minggwx.mobi> Sender ok
[2017.12.15] 22:58:27 [182.61.47.31][30833461] cmd: RCPT TO:<CUSTOMER@DOMAIN>
[2017.12.15] 22:58:27 [182.61.47.31][30833461] rsp: 250 OK <CUSTOMER@DOMAIN> Recipient ok
[2017.12.15] 22:58:27 [182.61.47.31][30833461] cmd: DATA
[2017.12.15] 22:58:28 [182.61.47.31][30833461] rsp: 354 Start mail input; end with <CRLF>.<CRLF>
[2017.12.15] 22:58:29 [182.61.47.31][30833461] senderEmail(2): aoib@minggwx.mobi parsed using: =?utf-8?B?5qiK55uy5Ye5?= <aoib@minggwx.mobi>
[2017.12.15] 22:58:32 [182.61.47.31][30833461] rsp: 554 Sending address not accepted due to spam filter
[2017.12.15] 22:58:32 [182.61.47.31][30833461] Mail rejected due to SMTP Spam Blocking: _REVERSEDNSLOOKUP, CBL, DNSRBL, PBL, SENDERSCORE_10, SENDERSCORE-BL, SPAMCOP, SPAMHAUS-XBL, SPAMRATS-NOPTR, V4BL, WPBL
[2017.12.15] 22:58:32 [182.61.47.31][30833461] rsp: 451 Greylisted, please try again in 180 seconds
[2017.12.15] 22:58:45 [182.61.47.31][30833461] data transfer failed. 
[2017.12.15] 22:58:45 [182.61.47.31][30833461] disconnected at 12/15/2017 10:58:45 PM
 

Christopher

0
Another one.. Scored a 30, which meets our SMTP reject score, it was rejected and greylisted.
 
[2017.12.16] 12:11:10 [198.23.212.57][53325492] rsp: 220 REMOVED is ready and awaiting your commands! Glad to meet you 198.23.212.57! How can I help you? The time now is Sat, 16 Dec 2017 19:11:10 +0000 (UTC),
[2017.12.16] 12:11:10 [198.23.212.57][53325492] connected at 12/16/2017 12:11:10 PM
[2017.12.16] 12:11:10 [198.23.212.57][53325492] cmd: EHLO transfer.scbjz.win
[2017.12.16] 12:11:10 [198.23.212.57][53325492] rsp: 250-mail.anaxanet.com Hello [198.23.212.57]250-SIZE 2147483647250-AUTH LOGIN CRAM-MD5250-STARTTLS250-8BITMIME250 OK
[2017.12.16] 12:11:10 [198.23.212.57][53325492] cmd: MAIL FROM:<adara.collier@transfer.scbjz.win> BODY=7BIT
[2017.12.16] 12:11:10 [198.23.212.57][53325492] senderEmail(1): adara.collier@transfer.scbjz.win parsed using: <adara.collier@transfer.scbjz.win>
[2017.12.16] 12:11:10 [198.23.212.57][53325492] rsp: 250 OK <adara.collier@transfer.scbjz.win> Sender ok
[2017.12.16] 12:11:10 [198.23.212.57][53325492] cmd: RCPT TO:<CUSTOMER@DOMAIN>
[2017.12.16] 12:11:10 [198.23.212.57][53325492] rsp: 250 OK <CUSTOMER@DOMAIN> Recipient ok
[2017.12.16] 12:11:11 [198.23.212.57][53325492] cmd: DATA
[2017.12.16] 12:11:11 [198.23.212.57][53325492] rsp: 354 Start mail input; end with <CRLF>.<CRLF>
[2017.12.16] 12:11:11 [198.23.212.57][53325492] senderEmail(2): adara.collier@transfer.scbjz.win parsed using: Easy Holiday Funds <adara.collier@transfer.scbjz.win>
[2017.12.16] 12:11:11 [198.23.212.57][53325492] rsp: 554 Sending address not accepted due to spam filter
[2017.12.16] 12:11:11 [198.23.212.57][53325492] Mail rejected due to SMTP Spam Blocking: SPAMHAUS-CSS
[2017.12.16] 12:11:11 [198.23.212.57][53325492] rsp: 451 Greylisted, please try again in 180 seconds
[2017.12.16] 12:11:11 [198.23.212.57][53325492] data transfer failed. 
[2017.12.16] 12:11:11 [198.23.212.57][53325492] disconnected at 12/16/2017 12:11:11 PM
 

Christopher

1
See ya later Robert G.
 
Our company, on the other hand, has had very positive experiences with SmarterTools making fixes and working hard to address our support requests.  We have also been using SmarterMail since 2003.  We also use SmarterTrack and SmarterStats.
 
Really smart guys like Rod Lasky and Derek Curtis have always been there when we need them.  I have never met them in-person, but I know they have our back.  This holds a tremendous amount of weight for our team.
 
Yes, there have been bugs that have delayed progress a few times.  But for the most part, I believe that SmarterMail 16 is at a very good point right now.
 
Ron

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