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Need an open ticket report, like a printable view of tickets
Idea shared by Brian Clink - 12/11/2017 at 2:37 PM
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Need an open ticket report, like a printable view of tickets.  Usually we print it, and it should match the order of the current view.
 
Subject, opener, support rep, priority, days open, days idle, etc., with some customization.
 
Either currently open tickets, or tickets for a particular time period (can look at open and close dates ;  close date > first date, open date < second date).
 

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Eric McCarthy Replied
12/28/2017 at 2:24 PM
Employee Post
We will take this under consideration for a future version release.
Eric McCarthy Software Developer SmarterTools Inc. (877) 357-6278 www.smartertools.com
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