We have tried to upgrade SmarterTrack 12.2 to 13.0 with manual installer. But after upgrade, it was showing license error saying that the license is valid only for 12.x. So we contacted SmarterTrack support, and since there was no response for a while, we reverted everything back to 12.2.
But from then, we are not receiving any tickets, even though the POP connections are working fine. We tested POP connections from "Test Settings" button on POP configuration, and it shows the connection as successful. Still we are not having any new mails converted to tickets in our SmarterTrack system.
Can you please let us know the possible reasons for this? It was working perfectly before we tried the upgrade.
Thanks & Regards