Admin/Tickets - Treeview does not always update. Can this be fixed?
Problem reported by Michael Woffenden - November 22, 2017 at 8:57 AM
Resolved
There are many instances where the Treeview does not always update. 
 
This is just one example .... I just changed a ticket from Active to Waiting, and the tree did not update.  There are many other cases ... to many to list.
 
Can this be fixed?

Michael Woffenden, Founder and President, Information Results Corporation

SmarterTrack licensee since 2008

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Derek Curtis Replied
Employee Post
Yes. It's an issue with SignalR that's not firing in all cases, on some customers' servers. We're not seeing it in our installation, but others have seen the issue. IT's being worked on and we do plan on having a fix in place. 
Derek Curtis
COO
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Thanks for the reply Derek. It's good to know that someone is looking into it and we do have hope of getting a fix!

Michael Woffenden, Founder and President, Information Results Corporation

SmarterTrack licensee since 2008

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