Unable to create a brand!
Problem reported by Michael Woffenden - November 19, 2017 at 1:41 PM
Not A Problem
Unable to create a brand.  There's no Add button to do so, only the Edit button appears.
 

Michael Woffenden, Founder and President, Information Results Corporation

SmarterTrack licensee since 2008

8 Replies

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Emily Ward Replied
Employee Post
Hi Michael,
 
Support for multiple brands is only available in the enterprise edition. You may want to check your license and make sure it is for the enterprise edition. If you'd like more information about the different features available in professional and enterprise take a look at our online help here: SmarterTrack Edition Explanation
Emily Ward
Customer Relations and Partner Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Michael Woffenden Replied
Ok, that's the problem. 
Would your team consider adding these details to the related documentation? There's no mention of the Edition requirement there.

Michael Woffenden, Founder and President, Information Results Corporation

SmarterTrack licensee since 2008

0
Emily Ward Replied
Employee Post
I'll ask our communication team to include something in the help on that page.
Emily Ward
Customer Relations and Partner Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Michael Woffenden Replied
Thanks Emily. Also, we looked closely at the Brands feature and we think it will be a very good way to provide more personalized support to customers. I've upgraded the license to Enterprise and we'll be trying it out soon.

Michael Woffenden, Founder and President, Information Results Corporation

SmarterTrack licensee since 2008

0
Emily Ward Replied
Employee Post
That's great to hear, Michael! If you haven't done so already, you can reactivate your installation so the enterprise features immediately become available. To do this just login to the management interface as the system administrator and go to Settings > Configuration > Licensing, then click Reactivate at the top of the preview pane.
Emily Ward
Customer Relations and Partner Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Michael Woffenden Replied
Thanks! We did that and immediately saw the upgrade and additional agents (which might also be helpful). Appreciate your help with this!

Michael Woffenden, Founder and President, Information Results Corporation

SmarterTrack licensee since 2008

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Michael Woffenden Replied
Hey Emily, would really like a fix for this issue.  Are you able to assist?

Michael Woffenden, Founder and President, Information Results Corporation

SmarterTrack licensee since 2008

0
Michael Woffenden Replied
Regarding the upgrade to Enterprise. 
Surprisingly, there's no place on my account where I can see how many tickets I can use and of what type (phone/email) they are.
Therefore, would you provide this information to me?

Michael Woffenden, Founder and President, Information Results Corporation

SmarterTrack licensee since 2008

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