Unable to create a brand!
Problem reported by Michael Woffenden - November 19, 2017 at 1:41 PM
Not A Problem
Unable to create a brand.  There's no Add button to do so, only the Edit button appears.
 

Michael Woffenden, Founder and President, Information Results Corporation

SmarterTrack licensee since 2008

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Emily Ward Replied
Employee Post
Hi Michael,
 
Support for multiple brands is only available in the enterprise edition. You may want to check your license and make sure it is for the enterprise edition. If you'd like more information about the different features available in professional and enterprise take a look at our online help here: SmarterTrack Edition Explanation
Emily Ward
Customer Relations and Partner Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Ok, that's the problem. 
Would your team consider adding these details to the related documentation? There's no mention of the Edition requirement there.

Michael Woffenden, Founder and President, Information Results Corporation

SmarterTrack licensee since 2008

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Hey Emily, would really like a fix for this issue.  Are you able to assist?

Michael Woffenden, Founder and President, Information Results Corporation

SmarterTrack licensee since 2008

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Regarding the upgrade to Enterprise. 
Surprisingly, there's no place on my account where I can see how many tickets I can use and of what type (phone/email) they are.
Therefore, would you provide this information to me?

Michael Woffenden, Founder and President, Information Results Corporation

SmarterTrack licensee since 2008

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