Unable to create a brand!

Problem reported by Michael Woffenden - 11/19/2017 at 1:41 PM

Not A Problem

Unable to create a brand. There's no Add button to do so, only the Edit button appears.

8 Replies

Reply to Thread

Employee Replied

11/20/2017 at 8:37 AM

Employee Post

Hi Michael,

Support for multiple brands is only available in the enterprise edition. You may want to check your license and make sure it is for the enterprise edition. If you'd like more information about the different features available in professional and enterprise take a look at our online help here: SmarterTrack Edition Explanation

Michael Woffenden Replied

11/20/2017 at 8:48 AM

Ok, that's the problem.

Would your team consider adding these details to the related documentation? There's no mention of the Edition requirement there.

Employee Replied

11/20/2017 at 10:07 AM

Employee Post

I'll ask our communication team to include something in the help on that page.

Michael Woffenden Replied

11/21/2017 at 7:31 AM

Thanks Emily. Also, we looked closely at the Brands feature and we think it will be a very good way to provide more personalized support to customers. I've upgraded the license to Enterprise and we'll be trying it out soon.

Employee Replied

11/21/2017 at 7:41 AM

Employee Post

That's great to hear, Michael! If you haven't done so already, you can reactivate your installation so the enterprise features immediately become available. To do this just login to the management interface as the system administrator and go to Settings > Configuration > Licensing, then click Reactivate at the top of the preview pane.