KB Article File Upload Size
Question asked by Shannon Yates - November 13, 2017 at 11:27 AM
Answered
We are wanting to create a KB article which is going to contain a file that is 2GB but every time we go to the file manager to upload it, it fails.
 
We have to have this file attached, what do we need to do to update this setting?

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Derek Curtis Replied
Employee Post
What type file is it? A download? Can it be hosted externally and linked via a screenshot or something? 
Derek Curtis
COO
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Derek Curtis Replied
Employee Post
I checked on this and the 2GB limit is a hard limit and can't be edited by simply modifying a XML file. Is there any way to compress the file or have it hosted externally -- like from a downloads directory on your website -- and then linked?
Derek Curtis
COO
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0

.ZIP is already allowed

 

What specifically needs to change in the web.config to allow > 2MB uploads on IIS7+

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