Ticket sort does not stick!
Idea shared by Michael Woffenden - November 7, 2017 at 5:56 AM
Completed
I need tickets sorted in a certain way, and when I sort tickets I want them to stay sorted that way -- until I change the sort.  But when I refresh the page, the sort reverts back to "idle - descending".
 
Any chance on getting a fix for this?

Michael Woffenden, Founder and President, Information Results Corporation

SmarterTrack licensee since 2008

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Derek Curtis Replied
Employee Post
Ticket sort order isn't persistent. Therefore, what I'm going to do is change this to an Idea. I've already pinged the SmarterTrack developers on it as this is the second request I've seen for keeping sort order set, even on refresh.  
Derek Curtis
COO
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Andrea Rogers Replied
Employee Post
Hi  Michael,
 
This has been resolved in today's update of SmarterTrack 13.0.6521.
 
Added: In all sections, the sort order of the content pane is now preserved in the database. When an agent sorts the list, that sort order will be preserved until it is manually changed or reset.
Andrea Rogers 
Communications Specialist 
SmarterTools Inc. 
(877) 357-6278 
www.smartertools.com

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