ST13 - Bug - "No items to show" in the My Tickets section
Problem reported by Michael Woffenden - November 4, 2017 at 8:33 AM
Resolved

Michael Woffenden, Founder and President, Information Results Corporation

SmarterTrack licensee since 2008

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Derek Curtis Replied
Employee Post
Thanks, Michael. The devs are looking into it. Are there any console errors in the dev tools? If so, could you post that as well?
Derek Curtis
COO
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Hi Derek - Where do I find the Dev tools?

Michael Woffenden, Founder and President, Information Results Corporation

SmarterTrack licensee since 2008

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Derek, we are experiencing the same issue with My Tickets and happy to hear this is to be fixed soon.
 
We also are not able to use the Advanced Search - the same "No items to show" message regardless of the search criteria.
 
It this related to the My Tickets issue in the thread and will the fix also be included in the next build?
 
Thanks!
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Hey Derek -- I believe it's premature to mark this as "Resolved" since we do not yet have the fix.
 
I would rather see it marked "Fix in Progress" or something similar.

Michael Woffenden, Founder and President, Information Results Corporation

SmarterTrack licensee since 2008

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Has this made it into today's release?  I could not find it on the list in the release notes.

Michael Woffenden, Founder and President, Information Results Corporation

SmarterTrack licensee since 2008

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I am sad to report that this issue still exists and has not been fixed in 13.0.6521 (released today).
 
This is actually a very critical issue for our team and we are back dead in the water.
 
The moment I save My Preferences, all of MY tickets (Active, Waiting, and Closed) are gone from view.  I reported this several weeks ago during the BETA phase.
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Hi,
We have  SmarterTrack Enterprise Version 13.0.6521.17061. And this issue is still not resolved for us.
 
However we do have multiple departments. Only one of them is not appearing in the "my tickets" section. This department was the original department in our smartertrack. The others came later on in time.
 
Let us know what other details you need from us to help resolve. Thank you.
 
Regards,
 
Kimberley Ostenfeld
 
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We have the latest 13.0.6521 and I can confirm this issue is still reproduced when user changes theme Dark/Light. As well as this ticket - https://portal.smartertools.com/community/a89847/st13-show-html-is-not-working.aspx
 
Both require a web site restart after changing a theme.

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